Support plans range from 20 to 80 hours per month depending on portal complexity and needs. We recommend starting with 30–40 hours for mid-market companies and adjusting based on actual usage.
Implementation is a one-time project to set up HubSpot. Support is ongoing management — fixing issues, building new automations, training team members, and optimizing performance month over month.
Yes. We start with a portal audit to understand your current configuration, then provide support based on what’s there. We’ll flag issues and recommend fixes as part of the onboarding process.
Yes. Integration monitoring, troubleshooting, and minor updates are included. Major new integrations are scoped as separate projects but get priority scheduling for support clients.
Overflow hours are available at a pre-agreed rate. Most clients have 1–2 busy months per quarter (launches, events) where they need extra capacity. We plan for this.
You get a dedicated Slack channel, email, and ticketing system. Critical issues can be flagged for same-day response. All requests are tracked with status updates.
Yes. New hire onboarding is a core part of our support service. We provide role-based training sessions, recorded walkthroughs, and access to our documentation library.
Monthly reports covering: tickets resolved, hours used, workflow improvements made, data quality metrics, and recommendations for next month. Plus quarterly strategy reviews with leadership.