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100% Data Retention: Smarketers’ GA4 migration for AsterDM Healthcare ensured zero data loss and seamless tracking continuity across 10 sites.

Introduction

As the deadline for the sunset of Universal Analytics approached, The Smarketers' digital analytics team worked diligently to migrate clients to Google Analytics 4 (GA4). In this case study, we will explore the successful migration of AsterDM Healthcare, a leading healthcare provider with ten websites.

We will highlight the unique challenges encountered during the transition and the effective solutions implemented to ensure a seamless migration process.

About AsterDM Healthcare

AsterDM Healthcare is a leading healthcare provider with a vast network of medical facilities, including hospitals, clinics, and diagnostic centers. With a presence across multiple countries, AsterDM Healthcare operates over 25 hospitals, 115 clinics, and 238 pharmacies, making it one of the largest healthcare networks in the region.

AsterDM Healthcare is dedicated to delivering high-quality healthcare services and continually strives to enhance patient care through innovation and excellence.

The Challenge

Tracking data across multiple websites
Existing Setup in Universal Analytics
Diverse Technical Landscape of 10 Websites
Overall Objective

The Solution

To address the challenges faced by AsterDM Healthcare and achieve a successful migration to GA4, we devised a customized configuration and tracking solution tailored to their specific needs

1. Custom Event Tracking:

We developed a custom event tracking setup in GA4, mirroring the event structures and customizations from Universal Analytics. This ensured accurate capture and recording of key data points and conversions specific to AsterDM Healthcare's websites within GA4

2. Individual Website Tracking:

We set up separate GA4 properties for each of AsterDM Healthcare's ten websites, allowing comprehensive data tracking on an individual site basis. This enabled deeper insights and analysis specific to each medical specialty or service, facilitating targeted marketing strategies and optimized resource allocation.

3. Data Layer Implementation:

In close collaboration with AsterDM Healthcare's web development team, we implemented a custom data layer to facilitate the tracking process. This data layer seamlessly integrated GA4 tracking onto AsterDM Healthcare's websites, accommodating the complex tracking requirements of multiple sites while ensuring consistent and accurate data collection

4. Setting Up Google Tag Manager and Data Containers:

We configured Google Tag Manager to effectively manage and deploy tags across the ten websites, ensuring streamlined tracking implementation and future scalability. Data containers were appropriately set up to organize and manage data across various analytics platforms.

5. Server-Side Setup Assistance:

We provided guidance and assistance in setting up server-side tracking to ensure comprehensive data collection from clients to GA4 Property.

The Results

The migration of AsterDM Healthcare to GA4 yielded several positive outcomes and benefits for their digital analytics and marketing strategies:

GA4’s custom event tracking enabled AsterDM Healthcare to capture and analyze granular data points, providing valuable insights into user behavior, engagement, and conversions across their ten websites.

The implementation of separate GA4 properties for each website empowered AsterDM Healthcare to evaluate the performance and impact of each medical specialty or service individually. This facilitated targeted marketing strategies and optimized resource allocation.

We developed customized Looker Studio templates that allowed AsterDM Healthcare’s marketing team to easily access historical data and interpret the segmented data for each website. This simplified reporting and decision-making processes, enabling more informed marketing strategies.

By migrating to GA4 well in advance of the Universal Analytics sunset, AsterDM Healthcare positioned themselves to leverage the full potential of GA4’s advanced features and continued development. They can adapt to future changes in the analytics landscape seamlessly, ensuring a future-proof analytics infrastructure

To ensure efficient and effective tracking, we implemented a best practice tagging solution through Google Tag Manager (GTM). By following industry standards and guidelines, we optimized the tagging implementation process, ensuring that all relevant events and data points were correctly tracked in GA4. This solution streamlined the tracking process and provided a solid foundation for accurate and reliable data collection.

Throughout the migration process, we ensured zero data loss for AsterDM Healthcare. By meticulously planning and executing the migration, we successfully transferred all historical data from Universal Analytics to GA4. This ensured continuity in data tracking and analysis, allowing for seamless comparisons and insights.

To ensure parity and consistency between GA4 and Universal Analytics, we conducted a thorough comparison of key metrics. This analysis involved cross-referencing and validating data points between the two analytics platforms. By ensuring that the metrics aligned closely, we provided AsterDM Healthcare with confidence in the accuracy and reliability of their GA4 data, allowing for informed decision-making based on consistent data insights.

Smarketers successfully executed the migration of AsterDM Healthcare's ten websites to Google Analytics 4, addressing their unique challenges and delivering a robust tracking and analytics solution in a short timeframe. By leveraging GA4's capabilities, AsterDM Healthcare gained valuable insights into their website performance, optimized marketing strategies, and ensured a future-proof analytics infrastructure.

Top 5 Achievements

1. Enhanced Data Tracking and Individual Website Analysis

Custom event tracking in GA4 provided granular insights into user behavior and conversions, while separate GA4 properties enabled detailed performance evaluation and targeted marketing strategies for each medical specialty.

2. Streamlined Reporting

Customized Looker Studio templates simplified data access and reporting, aiding informed marketing decisions.

3. Future-Proof Analytics

We configured Google Tag Manager to effectively manage and deploy tags across the ten websites, ensuring streamlined tracking implementation and future scalability. Data containers were appropriately set up to organize and manage data across various analytics platforms.

4. Zero Data Loss

We provided guidance and assistance in setting up server-side tracking to ensure comprehensive data collection from clients to GA4 Property.

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